Return Policy

Return & Refund Policy

At SF Aura, we want you to be satisfied with your purchase. Please review our return policy before placing an order.

Returns

- Returns are accepted within 7 days of delivery.

- The product must be unused, undamaged, and in its original packaging.

- Items that have been used, damaged, or altered after delivery may not be eligible for return.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return once opened or used.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or a video of the item.

Return Shipping

Return shipping costs may apply unless the item received was damaged, defective, or incorrect.

Refunds

Once we receive and inspect the returned item, we will confirm whether it is eligible for a refund. Approved refunds will be processed using the available payment method.

Contact Us

For return or refund assistance, please contact our customer support team with your order number and details of the issue.

Thank you for shopping with SF Aura.